FAQs

• Who is JUST?

  JUST is in business to empower you to make the world cleaner, healthier and more just. The JUST team is committed to the idea that with every carton we take a step in the right direction.

• Where can I buy JUST?

  Find JUST at a store near you: Click Here

  Or get JUST delivered to your doorstep by shopping our website or Amazon.

JUST Water

• Where is JUST Water from?

  Both Still and Bubbles are 100% pristine mountain-sourced spring water.
  
  Still comes from the Glens Falls watershed in the Adirondack Mountains in upstate New York. The watershed there contains over three billion gallons of water which is replenished annually by rain- and snow-fall. The community only uses about half of the available water and JUST bottles a fraction of the excess and pay fairly for it. A win-win for everyone!
  
  We source the water we use for Bubbles from an aquifer in the Big Snowy Mountains of Montana. It’s also replenished by rain and snow and enormously plentiful. The spring is 1200 feet below the surface and produces 90 million gallons of water each day. The natural limestone geography of the mountain range infuses the spring water with its unique mineral content.
  
  Both Still and Bubbles are perfect, genius, pristine as is. We don’t mess with them.

• Does JUST Water meet bottled water regulations for water quality?

  JUST meets all 50 state regulations for bottled water. These regulations require stringent quality and testing regime at the source, bottling and finished product.

• What is the shelf life for JUST Still, JUST Infused, and JUST Bubbles?

  JUST Water is best enjoyed within 18 months of being bottled. Each carton has a printed best by date, following the letters “BB”.

  JUST Infused is best enjoyed within 12 months of being bottled. Each carton has a printed best by date, following the letters “BB”.

  JUST Bubbles is best enjoyed within 12 months of being bottled. Each bottle has a printed best by date,

• Are there any additives, preservatives or sweeteners in JUST Infused waters?

  There’s nothing but our 100% mountain-sourced spring water and natural fruit flavors in JUST Infused. No additives, preservatives, colors, sweeteners, or calories. The result: clean, authentic, delicious flavor.

• Are there calories in JUST Infused?

  Nope! Nothing but water and a dash of flavor. No sugar or other sweeteners—artificial or otherwise—that would add calories.  

• What are the ingredients in the Infused flavors?

  JUST Infused is free from any artificial anything—there aren’t any yucky colors, weird flavors, strange sweeteners, or anything else that you wouldn’t like in your water. Infused is simply our original 100% mountain-sourced spring water and a dash of natural fruit flavor, adding a bit of a twist to your hydration routine. 

• Why aren’t your Infused waters organic any longer?

  A few months ago, we began to experience supply shortages with the organic essences used to make our Infused line up. Rather than not be able to make them at all—which would be really sad for everyone—we explored our options and found the best solution that would allow us to continue producing Infused consistently with the same authentic, refreshing dash of flavor you know. Unfortunately, that option meant stepping away from our organic certification. The flavors we use now still do start out as real fruit and we’re now confident that we won’t have any issues going forward with getting these Infused flavors to you. In fact, we might even be able to surprise you with some new ones!

JUST Purity

• What is the pH of JUST Water?

  JUST Still Spring Water has a pH of 8, which makes it naturally alkaline. pH is a measure of the acidity or alkalinity of a liquid, with 7 being the neutral point.

  The water we use for Bubbles starts with a pH of 7.8, but when you add carbonation to any water, it automatically changes affects the pH and becomes more acidic. Carbonated water is never alkaline. 

• Does JUST Water have electrolytes?

  Yes! Both Still and Bubbles have naturally occurring electrolytes due to the mineral content in both water sources. See our water analyses below. 
  

  JUST Water Analysis              (mg/Liter)
  pH                                                      8
  Calcium                                            17
  Magnesium                                      4
  Sodium                                             3.6
  Potassium                                        0.08
  Bicarbonate                                     68
  Electrolyte Total                             71.68

• What is the difference between spring water, purified water and artesian water?

  Spring water – must be produced from a natural spring. A spring is a location where water flows naturally to earth’s surface.

  Purified water – water that comes from any source, but has been purified to remove any chemicals or contaminants. Types of purification include distillation, deionization, reverse osmosis, and carbon filtration.

  Artesian water – water produced from an artesian well. To be an artesian well the water in the aquifer (a subsurface rock unit that holds and transmits water) must be under enough pressure to force it up the well to a level that is higher than the top of the aquifer.

JUST Packaging Info

• What is the carton made from?

  The JUST carton is plant-based. What does that mean? Eighty-eight percent of the material that goes into it starts out as plants: the paper is made from trees grown in FSC-managed forests; and the cap, shoulder, and the outer layer are made from a bio-plastic that originates as sugarcane. The remaining 12% of the carton is traditional plastic and aluminum, both of which are needed to ensure safety and quality.

• What makes the JUST carton the best option for still water?

  JUST Still is bottled in a plant-based carton that is derived primarily of renewable resources. The paper in our carton comes from Forest Stewardship Council (FSC) certified forests, where new trees replace the ones that are harvested. The cap, shoulder, and outer layer are made from a bio-plastic that originates as sugarcane. Together, the paper and the bio-plastic comprise 88% of the materials in the carton. And because of those plant-based inputs—renewable resources that pull carbon from the air as they grow and can be regrown—the carton leads to a 74% reduction in carbon emissions compared to a plastic bottle of similar size.  

• What makes aluminum the best option for JUST Bubbles? Why not a carton?

  Cartons are perfect for JUST Still, but not for Bubbles. Why? Because the material we use for the cartons isn’t thick enough to keep the bubbles inside. If you ever pick up a plastic bottle of sparkling water again—will you?—you’ll notice that the bottle is heftier and doesn’t crinkle like a lot of plastic water bottles do. That’s because it has to be a heavier gauge—read: more plastic, read: bigger carbon footprint—in order to retain the pressure on the CO2 inside and thus maintain the bubbles. 

  When we set out to figure out how best to do that in the JUST way. In addition to sourcing the best possible water for Bubbles, we also had to find the best possible package—and by best, of course we mean sustainable and eco-friendly.

  The solution: an aluminum bottle. First off, they’re resealable to keep the bubbles inside, so you don’t have to drink the whole can in one sitting (if you can resist) or risk wasting what’s left. 

  And aluminum is infinitely recyclable. What does that mean? Isn’t plastic recyclable? Well, yes, it is. But only so many times. Each time you recycle plastic, the quality degrades and there’s a point after about six or seven times when you can’t use recycled plastic material any longer. Aluminum, however, can be reused over and over and over. That’s the reason that approximately 75% of the aluminum ever used in the world is still in use!

• Is the JUST Water carton recyclable? Is recycling available where I live?

  The JUST water carton is recyclable anywhere carton recycling is available. Currently carton recycling is available in 62%+ of the United States and that number is rapidly growing. Access has grown by nearly 300% in the US since 2008. Canada has nearly universal access to carton recycling (96% of households). To find a location near you: Click Here

• Do the carton or aluminum bottle contain BPA?

  No, rest assured that all JUST packaging is BPA- & BPS-free. 

• What is the white droplet inside the container below the shoulder?

  The white droplet is part of the plastic resin that is pressed after the top of the carton is formed around the paper body. Rest assured it is completely safe and made of the same material as the bell and neck of the container.

Connecting with JUST

• I want to sell JUST at my location (hotel, yoga studio, cafe, restaurant, food truck, etc), distribute JUST or bring JUST to my school. Who can I contact?

  Thank you for your interest! Small, independent businesses can complete our Small Business Partner Program application. Distributors and anyone with other sales inquiries, please reach out to our sales team at sales@justwater.com.

• Who do I contact for partnership opportunities?

  We love working with like-minded people – drop us a line at sayhello@justbetter.com.

• I’d like to be a JUST affiliate. How do I do that?

  Amazing! We’d love to work with you. Please check out our Influencer Partner Program intake form and we’ll connect with you shortly.

• Is JUST available outside the US?

  Generally speaking, we’re keeping our focus on our own backyard here in the US. With help from our US community, we’re building our business up as strongly as possible here and then look to dip our toes into international waters as soon as the time is right (forgive the pun).